• Company: Phonecover
• Location: Dublin
• Status: Permanent Full Time
• Post date: 05-12-2018 (12 days ago)
• Ref number: Job#145294
• Salary: Fixed Yearly Salary: €20000

Job description

Ireland's leading mobile phone insurance administrator, based in Sandyford, Dublin 18, is looking for a Customer Service Agent

The Role:

* Manage inbound customer queries via phone/email

* Formulate responses whilst liasing with internal departments and external business partners

* React to fast paced environment

* Provide efficient, effective, professional customer service to all of our customers

Your Profile:

* You have a confident and friendly telephone manner as well as excellent communication skills

* You have Customer Service experience

* You have the ability to process customer service enquiries and to resolve customer issus in a friendly and efficient manner

* You have strong administrative skills with excellent knowledge of MS Word and Excel and have a strong organisational talent

* You have the ability to work to tight deadlines as well as being a team player

* You are flexible with regard to working times, hard working and thrive in a challenging environment

What you can expect:

* Full training in your new role

* An exciting and diversified job

* A pleasant team oriented work environment