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Control Room Operative

Call Centre Jobs - Jobsearch.ie
  • Company: NCPS Ltd.
  • Location: Dublin
  • Status: Permanent Part Time
  • Post date: 06-03-2019 (164 days ago)
  • Ref number: NCPS0319
  • Salary: Hourly: €11.00

Job description

Position: Control Room Operative

Working hours: Part Time Position AVailable (Monday - Sunday, including weekend work)

Roster: Days of work will vary

 

Role:


Working in a busy call centre environment - making sure all calls are answered in a timely and courteous fashion. Making sure all drivers dispatched to de-clamps and clamp requests on time - the overall smooth running of this office. Reporting. Customer queries. Working as part of a team. 

Responsibilities:

• • Answering calls in a timely fashion, dealing with the customer query
• • Being courteous at all times
• • Update Site Database on an ongoing basis with amendments & changes
• • Set up new sites on all systems – opening and closing site
• • Assist with zapper replacement
• • Monthly reporting
• • Working with the ZatPark system making sure the Control Tab does not have any outstanding work-i.e. clamps assigned to drivers not accepted, or clamps accepted not ended or paid clamps not assigned to anyone - all of these need constant follow up
• • Producing flash report at 7am, 10am, 1pm, 4pm and 7pm
• • Managing the drivers' paperwork - making sure it is sent in and checked against the paperwork - updating Zatpark where necessary
• • Making sure all P&D faults are recorded and the appropriate driver dispatched – this KPI kept up to date at all times – segmenting out Irish Rail, Luas and all other sites
• • Managing the control room inbox – making any necessary changed to rules in Zatpark - copying operations on any changes and updating the team
• • Covering cars on the white list if requested in line with the rules and regulations of that site
• • Managing your team - making sure they work at the rostered times
• • Report on call types at the end of the month
• • Logging PCN's payments on ZatPark - Issuing receipts requested for PCN's, Clamps etc. when requested

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